Tickets are can be viewed by logging into the helpdesk portal for either Eclipse, Eclipse DAIS, or AADS. Tickets will be associated with your contact identified by your email address.
If you are missing and cannot find some tickets, there are a few possible reasons:
- Tickets are located in one of the other helpdesk portals. Check address and login to appropriate portal.
- The ticket may be closed or resolved, and you are only viewing open/pending tickets (or vice-versas). Change the filter options to closed/resolved or all tickets.
- Tickets are associated with another contact or email address. If you have submitted a ticket via a personal email address but logging in to the portal via a work/different email address, you won't be able to see the submitted ticket.
- Ticket was submitted by another staff / contact. *
* By request, executives and managers can be granted access to view tickets by all company staff. Please contact us if you would like this access.
Portals can be found by visiting:
- Eclipse: https://support.ultimate.net.au
- Eclipse DAIS: https://dais.ultimate.net.au
- AADS: https://aads.ultimate.net.au
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