When voiding a payment made against a creditor invoice or through the raise invoice & pay bill function, you can choose EFT, EFT Batch or Cheque as your payment type. The payment method chosen will determine where you need to go to void the payment.
EFT and EFT batch payments are held in the EFT register, Cheque payments are held in the Cheque register.
For EFT Batch payments there is a different process, please do NOT use these instructions for voiding batch payments
When you void a payment that was made against a creditors invoice, you do not need to re-enter the invoice. It will re-open and be available to be paid again.
If you voided a raise invoice & pay bill payment, then the whole transaction will be voided and you will need to re enter the Raise Invoice & Pay Bill.
1. In the Accounts Payable tab, click the EFT Register or Cheque Register icon, depending on the payment type. 
2. Search for your payment by filtering using any of the below filters:
Account: Select the bank account the payment was made from
From and To: Select the same From and To Date the payment was made or a range if you are unsure of the exact date
Search Field: Select any of these options to assist you any further, for example select Client# from the drop down
Search Text: This is where you can enter the text that matches the Search field you selected, for example when you select Client #, you will type in the client ID number
3. Once you have your search filters entered, click the Binoculars icon to search.
4. Select the payment, and from the top left hand corner of the EFT register, click EFT.
5. Click Void from the drop down menu. You will then see the status of your payment change to void.
Related Articles
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article