Why is a sale showing a balance owed to the customer?

If you have a sale that shows a negative current balance (owing to the customer), and the deposit amount is displaying in both the deposits tab and the money receipted (all banked) field, it means that the amount was banked into the debtors account prior to the deposit being added on the sale.

Follow the below steps to fix.

1. Select the Deposit and click Delete.
   
   
   
2. In the Accounts Payable tab, click Make Payments, then Bulk Payments & Transfers.
   
   
   
3. Select your Debtors account, then select the Client and click Transfer.
   
   
   
4. Select your Deposits account, and No Consolidation (Same Payee).
5. Enter a Ref # and Narration.
6. Select the Deposit Amount and click Post.
   
   
   
7. In the Deposits tab on the sale, click Select.
   
   
   
8. Select the Deposit Amount and click OK.