Recommendations for Eclipse Infrastructure

Folder Access

Eclipse DMS uses a few folder locations to store files for things like parts or service photos, documents/attachments and Eclipse updates. All Eclipse users across a client network must have appropriate access to these folders, otherwise, Eclipse may not operate correctly, generate errors, or fail to make updates available for all users (which if different workstations operate on different versions of Eclipse can also result in issues in itself).,

These folder settings are set in:

• Eclipse Stock & Accounting - System Settings
  • Photos / Documents
    • Attached Document Path
    • Vehicle Picture Path
    • Help Document Path
  • Auto Program Update
    • Shared Folder for Program Updates
      
      
      
• Eclipse Service - System Settings 
  • Service Pictures  
    
    
• Elipse Parts - System Settings
  • Parts Pictures
    

Server Ports

Eclipse DMS typically requires Windows SQL to store and manage the Eclipse Database. It is important to have these ports open on the SQL server:

• TCP Port: 1433
• UDP Port: 1434

For more details please read the kb article provided by Microsoft. SQL Ports

Database Mapping

Eclipse desktop clients connect to your SQL server specified by hostname, database name, database user and database password. The hostname can be specified as the computer name (eg. "MYSERVER") or as an IP address (eg. "192.168.0.1"). If direct IP addresses are not used, it is important that your network infrastructure, workstations, and server(s) can correctly resolve hostnames to their IP addresses.

Backup

Without a database backup, it’s impossible to recover data. If something goes wrong and a business can’t recover its data, it can be disastrous. And as dangerous as not being able to recover is, it’s not an uncommon problem—scroll through enough forums, and you’re bound to find people all over the internet asking where their data has gone and how they can get it back. Without a recent data backup, the answer is “you can’t.”

Data security is another reason why having a database backup strategy is so important. If a company suffers a ransomware attack, for example, it’s important to draw a hard line to separate important data before and after the attack. Recovery offers a clean slate moving forward—through recovery, it’s possible to go back to before the attack ever happened. However, without a backup, organisations can’t recover—and if they can’t recover, they can’t keep the business running.

For best practices on database backup, it is crucial for companies to seek assistance from their IT professionals/company who can provide them with the best options for their individual environment as one size fits all doesn't suit every business.

Here is one example of a database backup solution we can point to. SQLBackupAndFTP

Hardware Requirements & Recommendations 

The information below provides the minimum and recommended hardware configurations for working effectively in the UBS computing environment. Minimum configurations are for currently-owned computers; recommended configurations are for purchasing machines. If your current system meets a minimum configuration, you should plan on replacing it in one or two years. UBS can answer any questions you have about our guidelines and recommendations. 

Minimum Requirements 

The minimum requirements listed here were developed to help with assessing currently owned computers.  If your computer meets these requirements, you should be able to get 1 to 2 more years of good use out of it. Of course, this varies with specific tasks your business undertakes. 

Workstations 

These settings are recommended as a minimum for a workstation. Newer Technology is always recommended if the cost permits. 

• Intel: Core i5, Core i7 preferred
• 8 GB RAM, 16 GB preferred
• 500GB+ Hard Disk SSD & 1TB Drive for storage 

Windows Server (minimum requirements) 

These settings are recommended as a minimum for a standalone server. Newer Technology is always 

recommended if the cost permits. If the server is to be used for other purposes, then please refer to UBS 

for clarification) 

• Windows Server 2019 64bit 
• Intel Xeon processors
• 16+GB RAM - 16GB up to 10 users 32GB if over 
• 500GB+ Hard Disk SSD & 1TB Drive for storage 
• Microsoft SQL 2019 or Higher (SQL Express Versions Supplied by UBS)
   Microsoft SQL Express can be used by up to 15 users with the limitation of the database size not exceeding 10 GB. If more workstations are to be used then we recommend the client purchase the full, standard version of Microsoft SQL (please ask us for clarification). 
• Microsoft SQL Server should not be installed on an MS Exchange or DC server. 

Monitor/Screen Resolution 

A good-sized monitor is something that we recommend clients ensure their staff have access to. The amount of real estate a screen shows will help your staff be more productive. The minimum resolution below is what the system will work on, but the recommended size or larger is much preferable.   

• Recommended Resolution - 1980 X 1080 

Other Recommendations and Requirements 

• All Workstations should be networked – on a wired network due to wireless dropouts. 
• No workstation should be installed with Windows Home Edition of Windows if your network is on a domain (This is due to the ‘Home’ edition not remembering network passwords) 
• UBS will ask for permanent Remote Desktop or TeamViewer access to the Server computer. 
• UBS requires complete access to the SQL Server Management Studio (the platform that the Eclipse program runs on), this will ensure that the support staff will be able to help if required. 
• Other Peripheral devices that you currently have (Receipt Printers, Barcode Printers, scanning device, etc.), will need to be checked by UBS to see whether it is compatible with the software – Otherwise a recommendation will be made after assessing your site's hardware.